TRUSTEES' REPORT AND ACCOUNTS 2022
10 Rescue and care
Rescuing animals
WE SAID WE'D… …AND WE DID IT BY… THE IMPACT ON ANIMALS
✚ bring volunteer rescuers
on board to support
frontline officers
✚ having around 367 paid rescuers on the
ground, and 170 volunteer rescuers (NB: we did
not have reliable data before 2022, so these
figures represent our baseline going forward)
✚ We rescued many thousands of animals
from harm
✚ promote better
animal care
✚ giving animal owners welfare improvement
advice on 28,514 occasions, compared to
25,651 occasions in 2021
✚ We helped owners to look after their animals,
so they received the care they needed
OUR RESCUE AND CARE WORK IN 2022
Strategic objectives
We respond to calls from the public
to our cruelty and advice line roughly
every 29 seconds.
We go out to rescue animals from harm
and danger about 600 times a day.
We take in, care for and rehome
or rehabilitate many thousands
of animals a year.
We bring hundreds of perpetrators
of animal cruelty to justice each year.
Responding to the public
WE SAID WE'D… …AND WE DID IT BY… THE IMPACT ON ANIMALS
✚ respond to calls from the
public more quickly
✚ introducing conversational AI on our
website and the opportunity to escalate to
a web chat with an agent if necessary
✚ The public got the information they needed
fast, while our call handlers dealt with more
complex calls about animals in immediate need
✚ handle rescue callouts
more efficiently
✚ using updated tasking software to pass
incidents straight to the right officers
✚ Animals in need received support from
those best able to help
✚ deliver savings of £9 million
over eight years - this objective
will be reviewed in 2023 to
ensure it delivers the right
impact for our beneficiaries
✚ making efficiencies in the handling of reports
from members of the public, driving £1.3 million
of savings compared to 2021
✚ Efficient use of our resources helps us to
continue supporting animals and the public
during an economic downturn