TRUSTEES' REPORT AND ACCOUNTS 2022
26 Governance and leadership
WE SAID WE'D… …AND WE DID IT BY… THE IMPACT ON ANIMALS
✚ launch an internal
governance review
✚ reviewing our approach to risk
management and compliance, and developing
our policy framework and support for our
board and committees
✚ With improved efficiency and decision-making
at all levels we can be sure the whole of our
organisation is focused on improving the lives
of animals in line with our strategy
✚ prepare for external
benchmarking of our
governance against the highest
charity governance and leadership
standards, including the
Charity Governance Code
✚ beginning project work to do this ✚ Continued good, effective monitoring of
our governance ensures our efficiency as an
organisation and our ability to effect the changes
for animal welfare set out in our strategy
Branch network
WE SAID WE'D… …AND WE DID IT BY… THE IMPACT ON ANIMALS
✚ improve support and
communication among and
with branches
✚ holding regular interactive briefing sessions,
all of which were attended by more than
two-thirds of our branches
✚ Animals in our branches' care benefit from
the use of shared approaches to animal welfare
and governance
✚ strengthen the network
and its relationship with the
National Society
✚ agreeing to a new governance framework
for a modern, equitable partnership
✚ introducing formal guidance for temporary
trustees
✚ Branches will deliver impactful animal welfare
and cruelty prevention in local communities
sustainably and efficiently by working together
✚ Branches that may have been through
difficult times will be guided back to stability
by well-trained, capable temporary trustees,
so that they can continue protecting animals
in their communities
✚ begin implementing our
action plan for branch resources
✚ developing a centralised, searchable resource
and networking platform
✚ Branches are supported to deliver best
practice in animal welfare
Technology
WE SAID WE'D… …AND WE DID IT BY… THE IMPACT ON ANIMALS
✚ move to cloud-based
solutions
✚ launching a digital transformation programme
✚ establishing more than 100 servers in the cloud
✚ modernising our website and moving it to
the cloud
✚ Our teams can work more effectively and
reach more animals through reliable and more
user-friendly technology
✚ provide key IT equipment
for our Inspectorate
and renew essential
communications equipment
✚ completely replacing devices critical to
investigative and rescue work
✚ Animals in need are reached and rescued
from harm more quickly and efficiently
✚ monitor and
coordinate our technology
change activity
✚ coordination through a digital
advisory board
✚ implementing a project-planning tool
✚ establishing super users and change
champions to ensure new technology is
embraced by the whole organisation
✚ Benefit to animals is at the heart of each
part of our strategy - the project-planning
tool helps us check we are on track to deliver
benefits with each project and helps us reduce
both cost and risk in major change activities